Privacy Policy

A legal disclaimer

Lunessence Lighting Consultancy ("Lunessence," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the "Site") or interact with our services.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We act as a data controller for the personal information collected through this Site, as defined under the UK GDPR.

We may collect the following categories of information:

a. Personal Information

Information you voluntarily provide to us, such as: - Name - Email address - Phone number - Company name - Project details or inquiries submitted through contact forms

b. Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including: - IP address - Browser type and version - Device type - Operating system - Pages visited and time spent on the Site - Referring website or source

This information helps us understand how visitors use our Site and improve its performance.

c. Cookies and Similar Technologies

We may use cookies or similar tracking technologies to enhance user experience, analyze traffic, and remember preferences. You can control or disable cookies through your browser settings, though some features of the Site may not function properly as a result.

2. How We Use Your Information

We only process personal data where we have a lawful basis to do so under UK GDPR, including: - Your consent - Performance of a contract or steps taken prior to entering a contract - Compliance with a legal obligation - Our legitimate interests, where those interests are not overridden by your rights.

We use the information we collect for purposes including: - Responding to inquiries and communications - Providing and improving our lighting consultancy services - Managing client relationships and projects - Operating, maintaining, and improving our Site - Sending administrative or service-related information - Complying with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances: - With trusted service providers who assist us in operating our Site or conducting our business, under confidentiality obligations - To comply with applicable laws, regulations, or legal processes - To protect the rights, property, or safety of Lunessence, our clients, or others.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights Under UK GDPR

If you are located in the United Kingdom or the European Economic Area (EEA), you have the following rights under the UK General Data Protection Regulation (UK GDPR):

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to request correction of inaccurate or incomplete data
Right to erasure – to request deletion of your personal data where there is no lawful reason for us to continue processing it
Right to restrict processing – to request that we limit how your data is used
Right to data portability – to request transfer of your data to you or another service provider
Right to object – to object to processing based on legitimate interests or direct marketing
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details provided in Section 11. We may need to verify your identity before responding. We aim to respond to all legitimate requests within one month, in accordance with UK GDPR.

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO) (www.ico.org.uk).

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for children under the age of 13 (or under 16 where required by applicable law). We do not knowingly collect personal information from children.

9. International Data Transfers

If you are accessing our Site from outside the United Kingdom, please note that your personal data may be transferred to and processed in the UK. Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as adequacy regulations or standard contractual clauses.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes indicates acceptance of the revised policy.